Buju Banton has confirmed that his official website crashed on Thursday as tickets for his March 16 concert went on sale.
Despite organizers assuring the public that the website would be able to manage the heavy traffic expected, the official website for the Reggae star went down on Thursday morning.
Tickets went on sale at BujuBanton.com yesterday at 11am for the long-awaited Jamaican leg of the entertainer’s concert following his release from US prison last month. However, the domain crashed shortly after it was overloaded with traffic.
The website was later redirected to Caibtix.com, which was also experiencing difficulties.
Nevertheless, the technical team restored service of Buju Banton’s website after three hours.
It is not uncommon for large concerts to cause website crashes when tickets go on sale online. Last year, shortly after tickets went on sale for Beyonce’s On the Run II tour, the website crashed, leaving millions of fans angry.
Ronnie Tomlinson, publicist for the “Destiny” singer, said that thousands of fans rushed the sites which resulted in the mishap.
“We are just so happy that we were able to restore the service. It was just an extremely high volume of traffic that went to the site all at once, the minute we opened the sales. From the reports, we are getting hundreds of thousands logged on to not only purchase, but just to see the ticket prices. We were able to sort out the matters and it did take some time. Happily both sites were up and running after a few hours,” she told media reporters Thursday evening.
Tomlinson could not say how many tickets were sold, but sales of early bird tickets for the day were suspended on both websites.
“I am still awaiting a report on the ticket sales for the day. It is understood that there would be a rush on tickets on the first day. People just want to ensure that they get their tickets and it is not sold-out. As the days go along, it should get much easier to purchase tickets online,” she stated.
Tomlinson also revealed that tickets are not sold out and warned prospective patrons not to purchase their tickets via any other medium but BujuBanton.com.
“The site may have been cloned. Tickets are not sold out. That is not true. We are currently working to fix any issues with ticket purchases and we would like to warn patrons not to buy their tickets anywhere else. We have to heighten our security,” she explained.
The same warning was posted on Buju Banton’s Instagram page.
“With tremendous response from fans worldwide we are aware that both bujubanton.com and Caribtix.com website have crashed. My team is working expeditiously to get the sites back up please pay close attention to @destinemedia and / or @budafuco96 for more information,” the post read.
Ticket prices for Buju Banton first concert in Jamaica are:
US$32 – Early Bird Bleachers
US$64 – Early Bird Grandstand
US$80 – Early Bird Field Access
US$140 – Early Bird VIP (Field Access)
At Wednesday’s press launch at the Spanish Court Hotel for the tour and concert, it was revealed that tickets will be available online initially, with physical outlets opening closer to the show.
Solid Agency’s Marlon Burke said based on the propensity for scammers, a decision was taken to hold the sale of physical tickets.
“We will be having physical tickets in outlets. We are quite aware of the ticket scalpers and the scammers and we have a policy that we are trying to implement, so we are begging you to bear with us. So for right now tickets will only be available online,” he told reporters.
Burke reportedly said the aim was to make this the biggest concert in Jamaica and a website crash would signal that patrons would be attending.
The concert is being advertised as “Buju Banton and Friends” and Banton is expected to perform a set with his Til Shiloh Band. However, no announcement was made as to who the supporting acts would be.
“We will be releasing the information on the line up in the weeks leading up to the event. I am sure everybody knows Buju has a lot of friends so we are still fine-tuning that aspect,” Tomlinson said.
Buju Banton, whose real name is Mark Myrie, returned to the island last December after serving eight years behind bars in the United States on drug-related charges.
Buju’s Long Walk to Freedom tour will kick-off at the National Stadium in St Andrew on March 16.
Shows have also been booked for Trinidad and Tobago and Bahamas.